POLICIES
WELCOME TO CURRIE
For over 45 years Randy Currie and Currie Hair, Skin and Nails has been providing high quality service to our guests. Currie is a salon and spa of distinctive design, staffed by professionals with an unwavering commitment to service and detail. Our salon is recognized as a leader in the beauty industry by many major magazines and consumer hair-styling books.
CHECK IN:
When receiving hair, skin, or nails treatments it is important for your mind and body to be relaxed. This allows you to experience the utmost in pampering for this reason we ask that you arrive at your appointment 5 minutes in advance.
Please visit our front desk to check in for your appointment and your service provider will be with you promptly. All appointments are scheduled with the estimated service time in mind. If you know you will need more time, please let us know.
CANCELLATION:
We understand that life can be unpredictable and sometimes schedules change. Our cancellation policy helps us keep our services available to all our guests while fostering respect for each other’s time. By communicating this policy clearly, we hope to enhance our relationship with you and ensure that you have the best possible experience with us.
- 24-Hour Notice Requirement: We kindly request that you provide us with at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to accommodate other guests who may be waiting for an appointment.
- Cancellation Fees: If an appointment is not canceled within the 24-hour notice period, or if you fail to attend your scheduled appointment, a fee of 100% of the scheduled service cost will be charged to your credit card on file.
- Non-Refundable Fees: Please note that this cancellation fee is non-refundable. The fee will be charged automatically to your credit card on file.
- Exceptions for Emergencies: We understand that life can be unpredictable. If a regular guest of the salon faces an emergency, unavoidable traffic issues, car accidents, sudden sickness, or other serious circumstances that prevent them from providing proper notice, they will not be charged for the missed appointment. We ask that you communicate with us as soon as possible in these situations.
- Frequent Missed Appointments: To foster a respectful environment for all our guests, we reserve the right to review the appointment history of existing guests who frequently miss appointments. In such cases, we may require advance payment or a deposit for future appointments.
TIPPING:
Many times our guests ask whom, and how much, should I tip? Tipping is left to the discretion of our Guest. Please be aware that gratuities cannot be charged to your credit card. The following can be used as guidelines.
- Good service: 15% of the total bill
- Exceptional service: 20% of the total bill
- Shampoo: $2 and up.
Tipping envelopes are provided at the front desk for your convenience.
CREDIT CARDS:
We accept VISA, MASTERCARD, Discover and American Express.
Tipping is not permitted on charge card payments.
DEPOSITS:
After 2 consecutive cancellations or no-shows, guests will be required to pay 50% of service prior to booking.
GIFT CARDS:
Twice a year, Currie Hair, Skin and Nails is proud to offer our “annual gift card special,” with the purchase of every $125.00 gift card our guests receive a complimentary $25.00 gift card valid towards services only.
Currie gift cards do not expire and are valid at all Currie locations. Marketing gift cards are valid towards services only and cannot be combined with other marketing cards or promotions.
CHARITABLE DONATIONS:
Currie Hair, Skin and Nails is honored to invest in our communities by supporting local charities through the donation of gift certificates valid for services. These donations are valid only for the services listed and do not include gratuity. To submit a request for a charitable donation please email: curriemanager@curriedayspa.com
Confirmations Policy
As part of our commitment to providing excellent service, we conduct confirmation texts, emails and calls for scheduled appointments.
Upon scheduling an appointment our guest will receive a confirmation email. Effective May 20th, Confirmation texts will be issued 72 hours prior to the scheduled appointment. If the guest does not confirm, another text will be issued at 48 hours prior to the scheduled appointment. If the appointment is not confirmed through this text, a call from a salon coordinator will be made.
Post Service Concerns Policy
We strive to make sure that everyone is happy and satisfied with their services prior to leaving the salon. In the event a guest is unhappy, we ask that you reach out within 5 days to schedule an appointment to assess the concern and schedule a follow-up if needed. Any concerns made after 5 days will be at the service provider’s discretion if revisions are warranted or if the client needs to be provided with an appointment for a new service.
Late Arrival Policy
It is understood that unforeseen circumstances may arise. Guests are given a 15 minute grace period after their scheduled appointment, before a salon coordinator will contact you regarding the status of your appointment. The service provider will do their best to accommodate the guest, however it is at the discretion of the service provider should service need to be rescheduled or abbreviated to ensure timely service for other clients.
In the event of repeated late arrivals, we will reserve the right to require a non-refundable deposit for future bookings or to refuse service.
